Returns & Refund Policy
Pioneer Poly Products is committed to customer satisfaction. If you are not fully satisfied with your purchase, please review the return guidelines below.
Stock Item Returns
Stock (non-custom) items may be returned within 30 days of delivery, subject to the following conditions:
- Items must be unused and in original, unopened packaging.
- Products must be in resalable condition.
- Return authorization must be obtained prior to returning merchandise.
Approved returns will be refunded for the full product value, less original shipping charges. Customers are responsible for return freight costs unless the return is due to an error by Pioneer Poly Products.
Custom Products
Custom-manufactured, special-order, or made-to-specification products are non-returnable and non-refundable.
If a custom product is manufactured incorrectly or does not meet the approved specifications, please notify us within five (5) business days of delivery. We will investigate and work with you to resolve the issue promptly.
Damaged or Incorrect Shipments
If your order arrives damaged, incomplete, or incorrect, please contact us within five (5) business days of receipt. Photographs may be required to process claims.
We will repair, replace, or refund the affected items at our discretion once the issue has been verified.
Return Authorization
All returns require prior written authorization. Unauthorized returns may be refused.
Restocking Fees
Pioneer Poly Products reserves the right to apply a restocking fee of up to 15% for returned stock merchandise.
Refund Processing
Approved refunds will be issued to the original method of payment once returned goods have been received and inspected.
Please allow 5–10 business days for processing after receipt of returned merchandise.