Refund policy
Stock Item Returns
Stock (non-custom) items may be returned within 30 days of delivery, subject to the following conditions:
- Items must be unused and in original, unopened packaging.
- Products must be in resalable condition.
- Return authorization must be obtained prior to returning merchandise.
Approved returns will be refunded for the full product value, less original shipping charges. Customers are responsible for return freight costs unless the return is due to an error by Pioneer Poly Products.
Custom Products
Custom-manufactured, special-order, or made-to-specification products are non-returnable and non-refundable.
If a custom product is manufactured incorrectly or does not meet the approved specifications, please notify us within five (5) business days of delivery. We will investigate and work with you to resolve the issue promptly.
Damaged or Incorrect Shipments
If your order arrives damaged, incomplete, or incorrect, please contact us within five (5) business days of receipt. Photographs may be required to process claims.
Once verified, Pioneer Poly Products will repair, replace, or refund the affected items at our discretion.
Return Authorization
All returns require prior written authorization. Unauthorized returns may be refused.
Restocking Fees
Pioneer Poly Products reserves the right to apply a restocking fee of up to 15% for returned stock merchandise.
Refund Processing
Approved refunds will be issued to the original method of payment once returned goods have been received and inspected.
Please allow 5–10 business days for processing after returned merchandise has been received.
Contact Information
If you have questions about returns or need to request a return authorization, please contact us:
Pioneer Poly Products
Email: info@pioneerpolyproducts.com
Phone: (651) 436-2366