Shipment Processing Time:
Stock items are shipped within one business day
How is shipping calculated?
Shipping cost is calculated by weight. We have 5 warehouse locations throughout the USA to provide fast shipping and low shipping costs. Orders under 200lbs will be shipped via UPS Ground. Orders over 200 pounds will be routed via Common Carrier.
How do I qualify for free freight?
Orders over $1000 qualify for free LTL shipping. Extra fees may apply if special delivery services are required
Product Returns
We have Warehoues located in the following locations
- Atlanta, GA
- Boston, MA
- Dallas, TX
- Reno, NV
- Sterling, MA
- Manchester, IA
Returns Policy
We have a 30-day return policy on stock items, which means you have 30 days after receiving your item to request a return. Call us at 1(800) 482-7659 or email us at info@pioneerpolyproducts.com to initiate a return.
An RMA number will be issued, along with return instructions. Please note that non-defective products that are returned will be subject to a 15% restocking fee.
If there are any quality issues with stock or custom items, we will replace them at no charge.
Custom orders cannot be returned for reasons other than quality.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.